Have you ever had this happen to you? What what would you do?
I’m putting together two events for a couple of very important clients and was recommended three different caterers. So I find their website and start my research.
Caterer number one has their menu and price sheet on their website but it is confusing to me so I call them to get more info. It turns out they are too busy to help me right now, could they call me back? Okay I’m only slightly annoyed and I want to know when they can call me back. “Before 2:00?” I ask? “We’ll try,” he said. He called me back at 3:30 and left a message, “I’m sorry, I didn’t get all the info you needed because you were unclear with what you wanted, and by the way, I’m leaving at 4:00.”
Click. One caterer down.
Next caterer… Nice website, has menus on their website but no price list. I call them. I get an answering machine. I wonder, will they ever call me back? 4 hours later they do. Surprise!
The person on the other end of the phone is almost apologetic about their prices and their food. It’s like they are trying to talk me out of doing business with them. They tell me to tell them what I want and they will give me the prices. I tell them to give me the prices and I will tell them what I want. I ask them to email it to me. 24 hours later, I have not received the price sheet. I call them on their office phone and their cell phone, I get an answering machine. Maybe they just take Tuesday’s off!?
Caterer three. Mediocre website, no prices. I call them. No answer. I leave a message, 24 hours later, still no return call.
I guess they don’t want my business. I guess they don’t want anybody’s business!
Maybe it’s not the economy………
What would you do next?